Skills & Competencies for EAP Counselor

EAP Counselor job profile

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JOB SUMMARY for EAP Counselor

Counsels and assists employees with issues affecting job-related performance and personal well-being.

JOB RESPONSIBILITIES for EAP Counselor

Evaluates and recommends outside treatment and counseling if necessary.

EAP Counselor SALARY RANGE

BASE 50%
$78,184
TOTAL 50%
$78,422
Job Level
P02
Job Code
HR09200362
Education/Degree
Bachelor's Degree
Reports To
Manager

EAP Counselor Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each EAP Counselor skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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5 general skills or competencies (Job family competencies) for EAP Counselor

1 Job Family Competencies – Employee Assistance Programs
Proficiency Level -3
Skill definition-Assisting employees with work-related problems that may impact their job performance, health, mental and emotional well-being.
Level 1 Behaviors
(General Familiarity)
Names the basic tools for conducting employee assistance programs in our workplace.
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Level 2 Behaviors
(Light Experience)
Tracks and identifies employees in need of an employee assistance program referral.
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Level 3 Behaviors
(Moderate Experience)
Works with assistance program teams to promote the program's benefits to non-responsive clients.
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Level 4 Behaviors
(Extensive Experience)
Provides orientations and workshops in promoting the employee assistance program.
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Level 5 Behaviors
(Mastery)
Promotes cooperation with the employee assistance programs to share and maximize efficiencies.
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2 Job Family Competencies – Employee Counselling
Proficiency Level -3
Skill definition-Providing assistance and support to employees facing problems to help and manage stress, personal and emotional issues interfering work performance.
Level 1 Behaviors
(General Familiarity)
Lists common types and methods of employee counseling.
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Level 2 Behaviors
(Light Experience)
Supports the development of individual competencies through appropriate employee counseling.
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Level 3 Behaviors
(Moderate Experience)
Provides appropriate counseling to employees to ensure satisfactory performance levels.
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Level 4 Behaviors
(Extensive Experience)
Recommends counseling best practices to deliver solutions in resolving complex problems.
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Level 5 Behaviors
(Mastery)
Mentors the team in providing counseling support to employees to drive continuous performance improvement.
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3 EAP Counselor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - EAP Counselor
Proficiency Level - 4
5 Competency for - EAP Counselor
Proficiency Level - 5

7 soft skills or competencies (core competencies) for EAP Counselor

1 Core Competencies – Coordination
Proficiency Level -3
Skill definition-Ability to plan, execute, and adjust job duties to achieve business goals.
Level 1 Behaviors
(General Familiarity)
Explains the importance of coordination in a large project.
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Level 2 Behaviors
(Light Experience)
Communicates with various parties to clarify project scope.
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Level 3 Behaviors
(Moderate Experience)
Breaks down business goals into an actionable plan.
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Level 4 Behaviors
(Extensive Experience)
Develops work plans for the team's objectives, responsibilities, accountabilities, timelines, and resources.
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Level 5 Behaviors
(Mastery)
Delivers training to others on resource coordination, including issue resolution.
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2 Core Competencies – Confidentiality
Proficiency Level -3
Skill definition-The process of and obligation to apply and enforce rules and practices that ensure that specific types of information are accessible only to those authorized to use it.
Level 1 Behaviors
(General Familiarity)
Discusses the challenges and issues in keeping information confidential.
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Level 2 Behaviors
(Light Experience)
Deals with situations and information requiring confidentiality with strict adherence to guidelines.
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Level 3 Behaviors
(Moderate Experience)
Develops functional policies and processes in handling confidentiality.
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Level 4 Behaviors
(Extensive Experience)
Collaborates with cross-functional teams to implement technical tools for better information protection.
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Level 5 Behaviors
(Mastery)
Ensures confidentiality is covered and emphasized under our organizational Code of Business Conduct and Ethics.
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3 EAP Counselor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - EAP Counselor
Proficiency Level - 4
5 Competency for - EAP Counselor
Proficiency Level - 5

Summary of EAP Counselor skills and competencies

There are 0 hard skills for EAP Counselor.
5 general skills for EAP Counselor, Employee Assistance Programs, Employee Counselling, Employee Engagement, etc.
7 soft skills for EAP Counselor, Coordination, Confidentiality, Working under Pressure, etc.
While the list totals 12 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a EAP Counselor, he or she needs to be skilled in Coordination, be skilled in Confidentiality, and be skilled in Working under Pressure.

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